Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 14 days of receiving your order.
RECEIVING YOUR RMA:
Email us at firstname.lastname@example.org to ask for your RMA.:
Explicitly state the reason why you want to send your item(s) back. If an item is faulty, please provide details why.
If you like to exchange an item because the fit isnt right, tell us the replacement size.:
To request a refund, select how you would like to be credited. This needs to match the original payment method used.
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.
You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order.
Either email email@example.com or write to us at: Notice of Contract Cancellation, Customer Care Department, Iris van Herpen BV, Van Diemenstraat 410 suite 1.23, 1013 CR, Amsterdam, The Netherlands.
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. We will send you a returns pro forma invoice to include it with your return so we can process your refund promptly.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Iris van Herpen BV, Van Diemenstraat 410 suite 1.23 1013 CR Amsterdam, The Netherlands, and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.